Troubleshooting HDX Optimization for Microsoft Teams.Optimization for Microsoft Teams | Citrix Virtual Apps and Desktops 7 LTSR

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We currently run Teams with in our Citrix environment. Over the last week or so we’ve noticed dips in functionality, mainly some users getting kicked from meetings when trying to screen share and the Files section in a Team Channel not loading.

Clearing the Teams cache clears this as a one off but with it being a virtual environment, signing out and back in causes the issues to resurfaces.

We’ve had Teams recently updated but the issue persists. I’ve tested it with users on differing versions of the Citrix Receiver, the issues are there present with the users, some of them are on the most recent version of the receiver.

Just seeing if you have any advice on what else to look into? Good day! Thank you for posting to Microsoft Community. We are happy to help you. Based on your description, I understand that you have a concern with some Issues on Teams functionality in Citrix. Before moving forward, we need more detailed information about the situation you are experiencing.

Have you tried Disabling auto-start by deleting the Microsoft Teams registry keys? CWA We look forward to your response. Thanks for your cooperation. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. In response to your questions we’ve made all the amendments you’ve requested and the issues still persist.

Just seeing if you have any further advice or any other avenue’s we can explore? Good Day! Thank you for your response; I apologize for the delayed reply as I have been consulting on this; however, following many consultations, we believe this issue may be on Citrix’s end; please verify and let us know.

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Search the community and support articles Microsoft Teams Teams for business Search Community member. Stephen Nugent. Hi, We currently run Teams with in our Citrix environment. I’ve tested it with users on differing versions of the Citrix Receiver, the issues are there present with the users, some of them are on the most recent version of the receiver Just seeing if you have any advice on what else to look into? Thanks Stephen. I have the same question 1.

Report abuse. Details required :. Cancel Submit. De Paul N. Dear Stephen, Good day! Kindly share the following information with us: Have you tried Disabling auto-start by deleting the Microsoft Teams registry keys?

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to De Paul N. Hi De Paul, In response to your questions we’ve made all the amendments you’ve requested and the issues still persist. Best regards Stephen. In reply to Stephen Nugent’s post on July 15, Dear Stephen, Good Day! I really appreciate your cooperation. This site in other languages x.


Microsoft teams citrix vdi issues –


This is a Live article – updated frequently with the latest info an known issues. Update history for Microsoft Teams App Version here. Citrix strongly recommends the microsoft teams citrix vdi issues current release Workspace app version. Most of the new features require an upgrade of Workspace citrrix, hence the Current Release model is the preferred delivery mechanism.

Ссылка на продолжение, keep in mind that Teams feature microsot is different when comparing optimized vs non-optimized. When Teams is not optimized, it runs on the VDA with its native media engine and all the features are supported although multimedia rendering happens on the VDA, incurring in a CPU tax. Citrx Microsoft Teams optimization mechanisms can be divided into 5 main areas.

Proper troubleshooting requires the Admin to verify each isssues progressively, moving down the list. Please note that the presence of a Citrix Gateway as an HDX proxy should have nicrosoft impact, so you can discard that from your troubleshooting.

If you are also using the Gateway for VPN, make sure you are allowing the client machine to reach the O Teams servers.

This means Teams cirrix ready for an optimized call. Teams will read this key microsoft teams citrix vdi issues starting, and if the value is 1, it will load in VDI mode. The value is set to 1 automatically if and only if:. Sometimes, if Teams auto-updated while the session was in disconnected state, it can fail to read the key properly upon reconnections. Common issues cjtrix be erroneous cached items settings. Customers are advised to contact Microsoft support in this case.

In other words, Teams must open a secure websocket connection to this service, which listens at If WebSocketService. Otherwise, redirection will fail. You must “bypass proxy servers for local address” If not, optimization will fail.

One way to do this:. Ensure you apply the proper exclusions for the WebScoketService. Relaunching Teams might be required. Also, in some rare cases, you might see WebSocketAgent. Action : If WebSocketAgent. If HdxRtcEngine. Each HDX session will create its own separate folder.

All the peripherals should now be mapped, and the video self-preview visible. You should be able teans toggle between the cameras too. The “Make a test call” button is a very handy по этому адресу to assess peripheral acquisition and performance.

Open mkcrosoft. These are the microsoft teams citrix vdi issues that teamd be auto-selected by Teams. Citrx can toggle these devices in the middle of a call – in that case, a 1 sec audio glitch might be experienced while the new devices are remapped. The peripheral acquisition process is captured in the webrpc. As a workaround, open the Sound Control Panel mmsys. Also, “Restore Defaults” under Advanced can be used to recover from this error.

Alternatively, disable the specific device. Important note for branch-office proxies : HdxRtcEngine. This was fixed in:. In microsoft teams citrix vdi issues releases, the HDX media engine will read the system proxy settings and honor the configuration e.

In согласен adobe photoshop cs6 free download уверен of a peer-to-peer connection or conference via UDP, then Wireshark will show more detailed info that can be used to understand the traffic flow between microsoft teams citrix vdi issues participants.

Wireshark recommendations: RTP cannot be automatically analyzed by Wireshark. After the connection is established, there will be UDP traffic sent regularly between the peers. Media Engine multimedia stream processing Once the call set up is finalized and the Адрес страницы connectivity checks are completed, the media will be exchanged microsoft teams citrix vdi issues the parties.

По этому сообщению we support video resolutions up to p 30fps, with p being common [H and VP9]. DxVideoRenderer Info: configure. CameraCapture Info: start. The encoding process camera capture and subsequent encoding is more expensive iissues CPU terms than decoding. The RTP protocol can be decoded in Wireshark to understand what type of codecs are being used and how much bandwidth is consumed. The calling party will state all his supported codecs, and the callee will then reply with his preferred choice in the SDP answer.

Apply the proper filters to display only the traffic associated with the call. In other words, there was no offloading of such streams and therefore they were rendered server-side natively by Skype for Business. But in terms of HDX optimization for Microsoft Teams, incoming screensharing is no different than incoming webcam video streams, since Teams relies on video-based-screen-sharing.

Hence it is teeams by default. However, a VDI user sharing his monitor i. Currently it is only possible to vxi the primary default monitor with CWA or older. If Desktop Viewer cdviewer. In multi-monitor setups, only the primary monitor is shared, and the screen picker button in Teams will label the preview as ‘Screen 1’.

Troubleshooting screensharing issues: Microsoft teams citrix vdi issues issues with screensharing, as perceived by the other peer, are: – low resolution or low fps isses black window instead microsoft teams citrix vdi issues the actual screen – screen freeze from the sender’s microsoft teams citrix vdi issues The webrpc.

Ссылка на продолжение screensharing might actually start with a low resolution before it jumps to a higher one. In the webrpc logs, look for “webrtcapi. VideoTrackSource Info: setOptions” to spot what resolution and fps is being applied:. In the logs, also micgosoft parameter “w ebrtcapi. DesktopCapture ” can be used for quick finds, and if there are errors they would be logged as ” webrtcapi.

DesktopCapture Error: “. Black windows can be caused by issues on the sender’s side user capturing or the receiver’s side user rendering the stream. For example, if the error is on the sender’s side the following entry could be seen: webrtcapi. Please see below нажмите чтобы прочитать больше the detailed field description:. Guidelines for 7.

Failed to load featured products продолжить чтение, Please try again. Customers who viewed this article also viewed. Log in to Mivrosoft Download Permissions. Objective This is a Live article – updated frequently with the latest info an known issues Recommended Teams version : latest version. This version will support Background Blurring and Effects once Microsoft rolls out a microsoft teams citrix vdi issues flag issuues for updates here.

Calling is not available yet”. See CTX Microsoft teams citrix vdi issues VDA dependency. No VDA or Teams versions dependency. The feature is controlled via /24685.txt regkeys. CWA for Windows Thanks to this feature, users can share their webcam and screen at the same time. In the past, microsotf webcam etams have been disabled the moment a user also started to screenshare. CWA Issue is fixed in VDA or higher. Any version equal or lower will not be able to run new features for VDI.

Public Жмите Teams roadmap is cihrix here. These microsoft teams citrix vdi issues include improvements in conference call performance, but the availability of this feature depends on an upcoming Teams update. Check edocs for further details. Microsoft working on a fix Microsoft case ref. See here. As a result, incoming citriz are not displayed in Microsoft Teams toaster called party does not receive any notifications. The latter is a 7×7 layout i.

Citrix recommends you enroll. This is caused by a delay in the Teams UI refresh. If Teams is kssues to Auto-start, the issue in the bullet above might also manifest. Deleting the regkey described in the bullet above should fix this.

Background blurring and live events are known limitations in VDI. Please issuex Microsoft for timelines and more information.


– Teams for Virtualized Desktop Infrastructure – Microsoft Teams | Microsoft Docs


If they try to share their screen, remote users will not be able to see the content. Micrsoft another user shares his screen, this same user will not be able to see the shared content. Banner still shows “VMware Optimized” and user is able to “receive” calls.

We are seeing this issue only in version 1. Planning to upgrade to new version. We have hell a lot of issues just with Teams on the VDI. My issue mainly happens only when people switch organisations. Products 68 Special Topics 42 Video Hub Most Active Hubs Microsoft Teams. Security, Compliance and Identity. Microsoft Edge Insider. Microsoft FastTrack. Microsoft Viva. Core Infrastructure and Ussues. Education Sector.

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Showing results for. Show only Search instead for. Did you mean:. Sign In. New Contributor. Step 3 : User A completely exits the Teams Application and opens /24531.txt back. Thanks everyone for sharing your experiences! Labels: Labels: Microsoft Teams. Citrix support told us vdii disable Microsoft teams citrix vdi issues currently testing.

But you were facing the exact same issue? Screen sharing issues usinh VDI Optimized when users were switching orgs? Читать are having больше информации sharing black screen issues.

Meeting with usere, one is microsoft teams citrix vdi issues the others can see it microsoft teams citrix vdi issues one. Hi Patrickdo you know if the user that is not able isskes see the screen share also switches organisations within this same profile? Посмотреть еще my side, in Vmware, this issue mostly happens to users tea,s switch from one Organisation to another within the same Teams account?

I have the same issue with Vmware with the first-run of Teams. For now, logging off or quit Teams fix nicrosoft issue. After this, with Microsoft teams citrix vdi issues microwoft a roaming profile system, the issue will not appear on subsequent logins. The issue is with the file settings.

I don’t like this, but seems to нажмите чтобы увидеть больше. Education Microsoft in education Office for students Office for imcrosoft Deals for students /14123.txt parents Microsoft Azure in education.